Onboarding Specialist - Client Success Team

Toronto, OntarioContract
About the Job
We are looking for a dedicated, well-spoken onboarding specialist to join our client experience department. The responsibilities of the onboarding specialist include helping new pilot clients / learning the company product, showing new clients, and gathering the necessary paperwork.

Ultimately, a top-notch onboarding specialist should be a great communicator with a flair for interacting with new people.

Onboarding Specialist Responsibilities:
  • Creating and updating policies and handbooks that detail company operations.
  • Emailing new pilots with details about the company/product.
  • Welcoming new hires with prepared onboarding kits and an office tour.
  • Introducing new pilots to their team members.
  • Providing new pilots with manuals, guidelines, and passwords, as needed.
  • Detailing all new pilots' initial tasks and answering any queries.
  • Ensuring new pilot clients both b2b and b2c have the necessary technical assistance to set up their hardware and software.
  • Gathering and filing all paperwork related to new pilots, including contracts and non-disclosure agreements.
  • Arranging product and company demos and presentations.
  • Working closely with internal teams to facilitate smooth onboarding.
  • Giving feedback to the internal team on process improvement.

Please apply at